Policies

Our Policies:

Shipping:  All items for sale in our store are shipped free of freight charges to the lower 48 states.  Framed items are shipped insured via Federal Express Ground Service.  Flat and rolled art are shipped and insured with delivery confirmation via the US Postal Service.  If you desire next day or two day service there is an added charge.  An additional shipping charge is added for Alaska and Hawaii.  International sales are higher and we will gladly quote you the shipping via Federal Express.

Collectibles: The prices of collectibles are influenced in a number of ways, ranging from age, to rarity and demand, down to the condition of the piece.

Prices:  All of our items in our catalog are priced without shipping charges.  Shipping is free on all art and frames to the lower 48 States.

Glazing:  All items shipped uses UV acrylic for the glazing.  Acrylic is used instead of glass because of the dangers associated with breakage during shipping.  However, if you contact us and are willing to pickup from our store, we will gladly discuss with you other glazing options. 

SALES TAX:  Items shipped to destinations within the State of Georgia are subject to sales tax.  All other customers outside of Georgia are not charged sales tax.  Prices displayed on our site do not include VAT taxes.

COPYRIGHT:  All content included on this site is the property of Cindy’s Custom Framing & Antique Art, Inc.  Under no circumstances may the art, the software, or any other content on this site be copied or transferred.

Matting and Framing:  Conservation framing techniques are utilized in framing all of our artwork.  Acid free mats and materials along with UV acrylic are exclusively used with every frame order.

Policy Modifications:   We reserve the right to make changes to our website, to our policies, to our Terms of Use and these Terms of Sale at any time and at our discretion. Prices and availability data reported on the site are subject to change.

PRODUCT DESCRIPTIONS:  We attempt to describe the products listed on our site as accurately as possible.  However, we do not warrant that the product descriptions or other content on our website is 100% free of errors or mistakes. If any product on our site is purchased by you  and is not as described, contact us within 3 days of delivery.
 
We have made every effort possible to present our products as accurately as possible through high quality scans and photography, using color management and matching techniques. However, not all monitors are the same.  There are minor color differences on your monitor due to setting, age, the tint and the hue setting.  Also, not all wood finished products are the same.  The grain and the finish may vary slightly from the image on your monitor.  These variations are to be expected.  It is our policy when filling your order to pull the actual mat and frame samples specified in your order and review them with your artwork.  If we feel the colors you have selected were possibly influenced by the inaccuracy of your monitor, we will contact you prior to completing the order.  It is our goal to have the completed product that leaves our facility closely match the product on your screen.  We know there are going to be minor variations due to the nature of the internet. 

DISCLAIMER:  Many of our items are one-of-a-kind.  The supply for antique art is limited!  We are not liable due to the sale of an item before it can be removed from our inventory listing.  We assume no financial liability because items shipped not being received in a timely manner, or lack of availability, or dissatisfaction with the product or conformity of the product. 
 
Order Fulfillment: All orders are processed within 24 hours and samples are pulled and matched against the artwork purchased for accuracy.  Our goal is to ship within 10 business days of receipt of your order.  However, due to the stringency of our quality control department it may sometimes take longer.  If the order is completed in less time, it will go out.  In all cases we will notify you by e-mail when your order is being shipped.

Antique Art Authenticity:  All antique art supplied by us is furnished with a certificate of authenticity.
 

 
Picture Framing Software by FramingEngine.com