Policies

Our Policies:

 

Shipping

Shipping:  As a general rule, we do not ship. Customer orders placed over the internet are to be picked up at our shop, at 10070 Ford Avenue, Richmond Hill, GA 31324. For our clients that call in orders, we will make special accommodations to ship. However, shipping charges will be added to the cost of the project and will be quoted prior to order acceptance. For special orders that are shipped, we only ship to the lower 48 states. Framed items are shipped insured via Federal Express Ground Service.

Prices

Prices:  All of our items on this website are priced without shipping charges. As stated above, if we do ship, the cost of shipping is to be paid by the customer at the time of the sale.

Glazing

Glazing:  All items shipped uses UV acrylic for the glazing.  Acrylic is used instead of glass because of the dangers associated with breakage during shipping.  However, if you contact us and are willing to pickup from our store, we will gladly discuss with you other glazing options. For large pieces, we also use acrylic instead of glass because of the weight associated with large framed pieces

SALES TAX

SALES TAX:  Items shipped to destinations within the State of Georgia are subject to sales tax.  All other customers outside of Georgia are not charged sales tax.  Prices displayed on our site do not include VAT taxes.

COPYRIGHT

COPYRIGHT:  All content included on this site is the property of Cindy’s Custom Framing & Antique Art, Inc.  Under no circumstances may the art, the software, or any other content on this site be copied or transferred.

Mats and Framing

Mats and Framing:  Conservation framing techniques are utilized in framing all of our artwork.  Acid free mats and materials along with UV acrylic are exclusively used with every frame order.

Policy Modifications

Policy Modifications:   We reserve the right to make changes to our website, to our policies, to our Terms of Use and these Terms of Sale at any time and at our discretion. Prices and availability data reported on the site are subject to change.

PRODUCT DESCRIPTIONS

PRODUCT DESCRIPTIONS:  We attempt to describe the products listed on our site as accurately as possible.  However, we do not warrant that the product descriptions or other content on our website is 100% free of errors or mistakes. If any product on our site is purchased by you and is not as described, contact us within 3 days of delivery.

Color Variations

We have made every effort possible to present our products as accurately as possible through high quality scans and photography, using color management and matching techniques. However, not all monitors are the same.  There are minor color differences on your monitor due to setting, age, the tint and the hue setting.  Also, not all wood finished products are the same.  The grain and the finish may vary slightly from the image on your monitor.  These variations are to be expected.  It is our policy when filling your order to pull the actual mat and frame samples specified in your order and review them with your artwork.  If we feel the colors you have selected were possibly influenced by the inaccuracy of your monitor, we will contact you prior to completing the order.  It is our goal to have the completed product that leaves our facility that closely matches the product on your screen.  We know there are going to be minor variations due to the nature of the internet. 

Order Fulfillment

Order Fulfillment: All orders are processed within 24 hours. We begin designing and transmitting proposals for framed items. Typically, we text or email designs to you for our approval. All name plates (plaques) and design layouts must be approved prior to construction. For shadowboxes, guidons, and battalion colors that contain objects, we must have the objects on hand to measure as part of the design process.

Printing Turnaround Time

Typical turnaround time for canvas prints is about 14 days. Turnaround time on paper prints smaller than 23.5”x 36” is 3 days. For custom framing, our turnaround time is about 4 weeks.

Turnaround Time For Framing

For military customers who need items faster, we can accommodate you to a point, but require a minimum of 2 weeks. If an order requires us to ship it, we need 3 – 4 weeks. All items required for shadowbox construction must be sent to us prepaid or delivered to us before we begin construction of the project. For units that require guidons and battalion colors, we need vector files for your unit. The website for The Institute of the Heraldry is no permitting civilian traffic to access vector files. You are required to contact them and make the request. Then, you must submit the files for us. Vector files necessary in order to have the image digitized for embroidery. We also require you to submit a photograph of you guidon or battalion colors in order to ensure we make an accurate representation.

We produce quality products and place a high priority on quality control. This can mean it may take longer than descripted here if we find flaws in materials, etc.  If the order is completed in less time, it will go out and you will be notified by text. If we ship, we will photograph the completed project prior to packaging and then send you a copy of the FEDEX receipt with tracking number. In all cases we will notify you by e-mail when your order is being shipped.

Other Policies and Procedures

We have additional polices posted on this site that includes a Return Policy, a Shipping Policy, and Terms and Conditions Policy. We strongly suggest that read all policies about how we do business.

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